REFUND & RETURN POLICY

COMPANY: FASHION AND GARDEN LIMITED
COMPANY NUMBER:  77317931
COMPANY ADDRESS: RM H 11, 1/F, KAISER EST PHASE 2, NO. 51 MAN YUE ST HUNG HOM , HONG KONG
PHONE NUMBER: +17473651482
E-MAIL: contact@feminajewels.com

Refund Policy – FeminaJewels

At FeminaJewels, your satisfaction is our priority. If you are not completely happy with your purchase, you may request a return within 14 days of receiving your order, subject to the conditions below.

Eligibility for Returns

  • Items must be unused, unworn, and in their original packaging.

  • All tags and labels must remain attached.

  • Items showing signs of wear, damage, or alteration will not be eligible for a refund.

  • For hygiene reasons, certain products such as earrings cannot be returned unless defective.

How to Request a Return

  1. Contact our customer service at contact@feminajewels.com within 14 days of delivery.

  2. Provide your order number and the reason for return.

  3. We will provide you with return instructions.

Refund Process

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 5–10 business days.

  • Shipping costs are non-refundable unless the return is due to a defective or incorrect item.

Exchanges

If you wish to exchange an item, please contact us within the 14-day window. Exchanges are subject to stock availability.

Important Notes

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping service for returns.

📩 For all refund or exchange requests, please contact us at: contact@feminajewels.com